Q: What is your refund policy? A: Please provide us with 24 hour advanced notice prior to your pickup day for a full refund. We can make changes any time.
Q: Where do I pick up my equipment? A: Keystone Sports, in the heart of River Run, across from Starbucks.
Q: How long can I rent a bike? Can I just do it for part of the day? A: We rent our bikes out for 2 hours, 4 hours, or 24 hours.
Q: Which bike should I rent? A: Our bike mechanics will gladly help you figure out which bike will be best!
Q: What about a helmet? A: A helmet is included, free of charge, with any bike rental.
Q: What size frame should I rent? A: Our bike mechanics will suggest equipment based on your biking ability, height, and preferences.
Q: Can you deliver my equipment to my hotel? A: We currently deliver only in Vail, Beaver Creek, and Breckenridge resorts. At all other resorts, pick up your equipment at one of our shops.
Q: What if I return my bike early? A: We will refund the difference for the unused hours/days, situation dependent.
Q: We want to take a day off in the middle, how do I reserve this? A: Renting the equipment is like renting a car. If you do not use your gear for a day, you must pay for it unless you return it for that day. If you plan to do that, you must make two separate reservations. Discounts for rentals of three or more days will only apply to consecutive day rentals.
Q: Do your stores have bike clothing available for rent? A: We do not offer clothing rentals at this time.
Q: When should I make my reservation? A: Reserve as soon as you know your vacation dates. During peak demand, once we've taken as many reservations as we can accommodate, we no longer accept reservations. Also, we don't take online reservations less than 24 hours prior to your arrival.
Groups
If you’re visiting with a group of 15 or more in Keystone, Breckenridge, Arapahoe Basin, Copper Mountain, Winter Park, Vail, Telluride, Beaver Creek, Sunlight, Aspen or Snowmass, please send us a note!
Or...
If you have any group/rental type questions, please drop this person a line!
Mel Pareti
970-453-2718 x202
mpareti@ssv.net
